Institutionalizing IT Governance and Portfolio Management

Problem: The client found that its IT Department was not providing the strategic partnership and agile turn-around time on new initiatives needed to be competitive in global markets.

Goal: Fitzgerald Analytics was brought in to recommend ways to improve business and IT alignment, and to enforce standards processes and governance procedures which would make IT operations more efficient and visible to senior management.

Approach:

• Standard Process Development: FA institutionalized standard processes for business-IT dialogue to ensure that IT initiatives were perfectly aligned with corporate goals.
• Best Practices Training: FA ran training sessions for the IT team on best practices for managing the software development lifecycle.
• Work Management: Finally, the FA team creating an IT Portfolio Management system which allowed the IT Department to prioritize and manage the work requests it received.

Result: The IT Department started operating at a much higher productivity level, while business 
management felt it had clear communication lines and dialogue with the IT teams, making it easier to transform the business into one poised to take advantage of strategic opportunities.