Enterprise Knowledge Management
Problem: The client found that organizational knowledge was undocumented, stuck in silos and therefore inaccessible for use across the organization, resulting in operational inefficiencies and inability to effectively scale existing or develop new initiatives.
Goal: Fitzgerald Analytics was asked to help the client improve its ability to capitalize efficiently on existing and new business opportunities through the creation of streamlined processes and platforms for systematically storing, disseminating, and applying organizational knowledge.
Approach:
- Training on Knowledge Management Best Practices: Fitzgerald Analytics conducted training sessions for the client on best practices in knowledge management so that they can continue to build their knowledge management capabilities as the organization grows.
- Central Knowledge Database: FA created a central knowledge platform and taught the client how to structure and store information and knowledge on this platform, and how to make it easy for employees to access information and contribute towards it.
- Incremental Roll-out Strategy: We helped the client develop an incremental approach to an enterprise roll-out by starting with two pilot projects which would act as proof-of-concept and training modules for the client, to gather, document and store their knowledge in a systematic manner.
Result: Two successful pilots have been started at the client, who is collaborating on best practices and lessons learned and will leverage their experiences in rolling out a full Enterprise Knowledge Management project later this year. Project is in progress.
