Fitzgerald to Present Insights on "Data-Driven Customer Satisfaction"
New York, NY, October 21, 2010 – Continuing his thought leadership at the intersection of data, strategy, and technology, Jaime Fitzgerald, the Founder and President of Fitzgerald Analytics, will speak about the role of data in improving customer satisfaction in the financial services industry.
For the second year in a row, Fitzgerald was invited to present a client case-study at Enterprise Data World, the world’s most comprehensive educational event about data and information management. The event attracts professionals and executives focused on using enterprise data for strategic, financial, and operational success.
Jaime will once again co-present with a satisfied client about a successful data management case; this year's co-presenter is long-time client Zohar Swaine, Managing Director of Institutional Strategy & Product at TD AMERITRADE Institutional.The title of their case-study is “Data-Driven Customer Satisfaction: The Link between Data Management, Balanced Scorecard, and Client Service Best Practices.”
Jaime’s 2010 presentation at Enterprise Data World, “Tales from a Master Data Management Transformation Roadtrip” was presented with with Art Garanich, Director of Information Technology at Credit First National Association, and is available for online review by clicking here.
"I will never tire of turning data into tangible results." Fitzgerald commented. "And as excited as I am to share findings from our work with clients, I’m equally as excited to learn from other industry trailblazers who keep innovating year after year."
Jaime has over fifteen years of management consulting experience and has developed a distinctly quantitative, fact-based, and transparent approach to solving high-stakes problems for top-tier clients. He has advised market-leading banks, retailers, manufacturers, media companies, and non-profit organizations in the areas of customer experience and loyalty, customer profitability, technology strategy, information management, and business process improvement.
Jaime began his career at First Manhattan Consulting Group, specialists in financial services, and was later a co-founder of Novantas, the strategy consultancy. He is a graduate of Harvard University.
Fitzgerald Analytics, a New York City-based firm, helps its clients – from Fortune 1000 companies to data-driven start-ups to international non-profits – achieve extraordinary results by maintaining a clear line-of-site between business objectives and the analytics and data management programs which support them. F.A. is one of Consulting Magazine’s Best Small Consulting Firms to Work For” and ranked in Inc. Magazine’s “5000 Fastest Growing Companies in the Country.” F.A. clients are unusually loyal: 100% of clients in the firm’s history have re-engaged for additional project work.